Privacy Policy

We collect information you provide directly to us, such as when you request a quote, book a demo, contact our team, or subscribe to updates. This may include your name, email address, phone number, organisation, and any details you include in your message.

We also automatically collect certain technical information when you visit our website, including your IP address, browser type, device information, and pages viewed, through cookies and similar technologies.

When you submit a lead-generation form — whether on our website or through a social media platform such as a Facebook, Instagram, or LinkedIn lead ad — we collect the details you choose to provide, which typically include your name, email address, phone number, organisation, and your area of interest. We only collect fields that are relevant to responding to your enquiry.

By submitting a form, you consent to Medtrain contacting you about the products, demos, quotes, or information you requested, and to us storing your details so we can follow up. Where a form is hosted on a social media platform, that platform also processes your submission under its own privacy terms before the details are passed to us.

Lead information is used solely to respond to and manage your enquiry and to send related communications where you have opted in. We do not use social media lead data for unrelated marketing, and we do not sell or rent it. You can ask us to delete your lead details or unsubscribe from follow-up communications at any time using the contact details below.

We use your information to respond to enquiries, process quote and demo requests, provide products and support, improve our website and services, and send you relevant updates where you have consented to receive them.

We will only use your personal information for the purposes for which it was collected, or for a directly related purpose you would reasonably expect.

We do not sell your personal information. We may share it with trusted service providers — including social media advertising platforms and customer relationship management (CRM) or email tools we use to receive and manage leads — and only to the extent necessary for them to perform those functions on our behalf.

We may also disclose information where required by law or to protect the rights, safety, and property of Medtrain, our customers, or others.

We keep the personal information collected through lead-generation forms and other channels only for as long as needed to respond to your enquiry, maintain our business relationship, and meet legal or record-keeping obligations. When it is no longer required, we take reasonable steps to securely delete or de-identify it.

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, and disclosure. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Our website uses cookies to improve your browsing experience and analyse site traffic. We may also use advertising and conversion-tracking tools from social media platforms to measure the performance of our lead-generation campaigns. You can set your browser to refuse cookies, though some parts of the site may not function as intended if you do.

You have the right to access and request correction of the personal information we hold about you. To make a request, to have your lead details deleted, or to opt out of marketing communications, please contact us using the details below.

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

If you have any questions about this Privacy Policy or how we handle your information, please contact us at medtrainau@gmail.com or +61 415 205 301.